How Can We Help You?
Search our knowledge base or browse the categories below to find answers to your questions about precious metals investing.
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Frequently Asked Questions
How do I place an order?
To place an order, simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in, provide shipping information, and complete payment. All orders are subject to verification and confirmation.
What payment methods do you accept?
We accept wire transfers, credit cards (Visa, MasterCard, American Express), and cryptocurrency (Bitcoin, Ethereum). Credit card orders may be subject to additional verification. Wire transfers offer the best pricing.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days after verification. International shipping may take 7-14 business days. All packages are fully insured and require a signature upon delivery.
Do you buy back precious metals?
Yes, we offer competitive buy-back prices for gold, silver, platinum, and palladium. Contact our trading desk at 1-800-533-3779 for current pricing and to initiate a sell order.
What is your return policy?
Due to the nature of precious metals, all sales are final. However, if your item arrives damaged or incorrect, please contact us within 48 hours of delivery for assistance. We stand behind the authenticity and quality of all our products.
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Helpful Resources
Shipping Guide
Learn about our shipping process and delivery times
Security Center
How we protect your information and transactions
Investment Guide
Tips for investing in precious metals
Forms & Docs
Download important documents and forms
